Refund policy

Refund Policy

Last updated: August 25, 2026

We want you to love your Prothera gear. If something isn't right, here's how returns and refunds work.

Return Window
You have 30 days from the date you receive your order to request a return or exchange. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.

How to Start a Return
Email us at protheracompressionwear@gmail.com with your order number and the reason for your return. We'll respond with instructions on how to send your item back.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we will cover the cost of return shipping or send a replacement at no charge.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card issuer to process and post the refund.

Exchanges
If you'd like a different size or color, let us know when you request your return and we'll arrange an exchange once the original item is received, subject to availability.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with a photo of the item and we will arrange a free replacement or full refund.

Non-Returnable Items
Items marked as final sale, and gift cards, are not eligible for return or refund.

Contact Us
Questions about your return? Email us anytime at protheracompressionwear@gmail.com.